FAQ
FAQ (Frequently Asked Questions)
📍 Location
Where are you located? / Where are you located?
EN: Our showroom is located in Kyiv, at 19 Sobornosti Avenue. We deliver throughout Ukraine. Delivery abroad is also possible by personal agreement.
EN: Our showroom is located in Kyiv at 19 Sobornosti Avenue. We deliver throughout Ukraine. International shipping is also available upon personal arrangement.
👥 Clients
Do you work with individuals or organizations?
UA: We work with both private clients and corporate orders. Individual conditions are provided for wholesale clients.
EN: We work with both private customers and corporate clients. Wholesale customers receive individual terms.
🚚 Shipping & Payment
How can I place an order?
EN: You can place an order on the website by adding products to the cart and filling in your contact information, or by contacting us by phone or messenger.
EN: You can place an order on the website by adding items to your cart and filling in your details, or by contacting us via phone or messengers.
What payment methods do you accept? / What payment methods do you accept?
EN:
- By transfer to a bank card
- By bank transfer to a current account
- Cashless payment (for legal entities)
- Nova Poshta cash on delivery
- Cash on delivery
EN:
- Bank card transfer
- Bank wire transfer
- Non-cash payment (for legal entities)
- Cash on delivery via Nova Poshta
- Cash payment upon pickup
How much does shipping cost? / How much does shipping cost?
UA: The cost depends on the region and weight of the parcel. The exact amount is visible when placing an order or can be clarified with the manager.
EN: The cost depends on your region and the parcel's weight. The exact amount is shown at checkout or can be confirmed with our manager.
How long does delivery take? / How long does delivery take?
UA: Average delivery time by Nova Poshta: 1–3 days in Ukraine.
EN: Average delivery time within Ukraine via Nova Poshta is 1–3 days.
🔄 Returns & Exchanges
Can I return or exchange a product?
UA: Yes, within 14 days from the date of receipt, if the product has not been used and is in its original condition.
Провідні світові бренди у сфері військового спорядження та екіпірування.
Ми обираємо лише перевірених виробників, яким довіряють військові, спецпідрозділи та професіонали з усього світу. Якість, надійність і функціональність — наш головний пріоритет. Тут ви знайдете продукцію брендів, що пройшли випробування в реальних бойових умовах. Кожен товар у каталозі — це результат інженерної точності та польових тестів. Ми постійно оновлюємо асортимент, щоб ви отримували найкраще з доступного.
